Privacy Policy

At Seazonal, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, mobile application, and related services.

By using our Services, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Personal Information

When you register, place orders, or interact with our platform, we may collect:

• Full name and contact details (email, phone number)
• Business name, type, and address
• GST number, PAN, and other business identification details
• Billing and delivery addresses
• Payment information
• Account login credentials

1.2 Usage Information

We automatically collect certain information when you use our Services:

• Device information (type, operating system, browser)
• IP address and approximate location
• Pages visited, features used, and time spent on the platform
• Order history and browsing patterns
• App usage data and crash logs

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use collected information to:

• Process and fulfill your orders
• Manage your account and provide customer support
• Communicate with you about orders, updates, and promotions
• Improve our platform, products, and services
• Personalize your experience and recommendations
• Ensure platform security and prevent fraud
• Comply with legal obligations
• Analyze usage trends and optimize operations
• Facilitate supplier and buyer communications

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Suppliers and delivery partners: To fulfill your orders and facilitate deliveries
• Service providers: Third-party vendors who assist with payment processing, analytics, cloud hosting, and communication services
• Legal authorities: When required by law, regulation, legal process, or government request
• Business transfers: In connection with any merger, acquisition, or sale of assets

All third parties with whom we share data are required to maintain the confidentiality and security of your information.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Inactive accounts may be subject to deletion after a reasonable period of inactivity, with prior notice.

6. Your Rights

Subject to applicable laws, you have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for data processing where applicable
• Object to processing of your information for certain purposes
• Request data portability

To exercise any of these rights, please contact us at support@seazonal.com.

7. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes through our platform or via email. Your continued use of our Services after any changes indicates your acceptance of the updated policy.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, the Grievance Officer for the purpose of this Privacy Policy can be contacted at:

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: